Shipping & Refund

Dandelion-Rose Boutique, Shipping & Refunds, here is our information about the delivery and refund details you may require if an order has been placed or received.

  

• We use Royal Mail delivery service.
• Some of our products are fresh, and therefore made-to-order.
• Please allow 7-10 business days for delivery.

• Once a product has been opened, the item is non-refundable unless faulty.
• Items are non-refundable unless faulty due to being fresh products and not re-saleable.
• Please let us know directly if you are not entirely satisfied with your purchase, and we will rectify the situation.

• If you have received the wrong order, we will pay for the returns and ship out the correct order once received the shipping errors back to warehouse.
• Please note that items must be unused and returned in the original packaging.
• Orders purchased with gift vouchers are refunded through voucher amount rather than cash.
• Sealed products which have been opened, as well as gift vouchers, and made to order/personalised products are not suitable to be returned unless faulty.
• Once a refund has been approved, you will receive the appropriate amount within 7 days of the item being received and inspected.
• For an exchange, you will receive the item in the normal delivery time.